Frequently Asked Questions

Orders & Delivery

How do I receive my license key?

Your license key is delivered by email within 2 hours of payment confirmation. Check your spam folder if you don't see it in your inbox.

Can I use the license immediately?

Yes. Once you receive your email, follow the included activation instructions. Most licenses activate in under 5 minutes.

Do I get an invoice?

Yes, every order includes a VAT invoice sent to your email address.

Products & Compatibility

Are the licenses genuine?

Absolutely. All licenses sold on Fast-Licenses are authentic, official keys that activate via the publisher's official activation server.

For how many computers is a license valid?

Unless stated otherwise, each license is valid for one device. Some products (e.g. security suites) cover multiple devices — check the product description.

What happens if my key doesn't work?

Contact our support team with your order number and we will resolve the issue or issue a replacement key at no extra charge.

Payment & Security

What payment methods do you accept?

We accept all major credit/debit cards and other secure payment methods available at checkout. All transactions are SSL-encrypted.

Is my personal data safe?

We take your privacy seriously. We never store payment details and process all data in accordance with GDPR. See our Privacy Policy for details.

Returns & Refunds

What is your refund policy?

Digital products are non-refundable once the key has been delivered and activated. If your key is defective or invalid, we will replace it free of charge.

How do I contact support?

Visit our contact page or email contact@fast-licenses.com. We respond within 24 hours, 7 days a week.